By a joint order of the Ministry of Trade and Integration of the Republic of Kazakhstan and the Ministry of National Economy of the Republic of Kazakhstan dated May 5, 2026, amendments and additions were made to the checklist for compliance with the legislation of the Republic of Kazakhstan on consumer protection, Kazinform reports.

The document revises the list of requirements for sellers (service providers and manufacturers) aimed at strengthening consumer protection and preventing the inclusion of terms in contracts that infringe upon consumers’ interests.

In particular, the updated list stipulates that sellers and service providers are not allowed to include terms in contracts that provide for exemption from or limitation of liability for harm caused to the life, health, or property of consumers, as well as terms excluding or limiting consumers’ rights in cases of improper fulfillment of obligations.

It is also prohibited to impose additional paid goods and services, establish disproportionately large penalties (more than 30% of the contract value) for failure to fulfill obligations, except in certain cases, and apply the practice of charging higher prices for cashless payments compared to cash payments.

In addition, the possibility of unilateral amendment or termination of a contract by the seller, refusal to refund money for goods and services not provided, as well as price increases without granting the consumer the right to terminate the contract, has been excluded.

A separate provision establishes a ban on limiting liability for the actions of the seller’s representatives and on imposing obligations on consumers when the seller has failed to fulfill their own obligations.

The document has also been supplemented with new requirements. In particular, a provision has been introduced prohibiting deception and misleading consumers regarding the consumer properties and quality of goods and services by business entities.

In addition, sellers are required to indicate the cost of goods in tenge on price tags, including products displayed in internal and external shop windows.

The joint order comes into force on May 24, 2026.

Earlier, an expert named the main myths about the labeling of medicines in Kazakhstani pharmacies. (Kazinform, May 14, 2026)