On May 14, Almaty will host the industry forum RETAIL & SHOPPING MALLS 2026: "New Economy and Customer Experience", organized by CREW Central Asia. The platform will bring together representatives of retail, commercial real estate, e-commerce, and logistics to discuss the key challenges and growth points of the market.

The core agenda focuses on business adaptation to the new economic reality: changing consumer behavior, increasing complexity of logistics chains, declining purchasing power, and rising competition. Forum participants will explore strategies that enable businesses to maintain profitability and resilience in an environment of high uncertainty.

Announced topics include:

— Development of retail and shopping centers in Kazakhstan;
— Investment priorities and new formats;
— Commercial real estate market analytics;
— Customer experience and evolving buyer expectations;
— Trends in retail design and tenant-mix;
— The impact of logistics and AI solutions on retail efficiency.

The forum will feature representatives from Colliers Kazakhstan, TSPM., IMOON (Italy), IBC Real Estate, Capital Tower Development, Mercury Solutions, and other market players. Among the speakers will also be Alexey Khegai, Partner at TSPM., who will take part in a session dedicated to the future of shopping centers in Kazakhstan and Central Asia.

Registration: CREW Central Asia